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Questions

Answers
How soon will my order be processed?
Our aim is to process all orders by the close of the business on the same day if payment is received in the morning, or by the close of the business on the following working day if payment is received in the afternoon.
 
What if the book I am looking for is not listed?
Please contact Cypress Books via phone or email. We will be more than happy to source the book for you.
 
What if the title I would like to order is "out of stock" or "on order"?
If a book you have selected is not in stock at the time of placing your order, we will let you know the expected delivery timescale and provide you with the option of waiting, changing or cancelling your order for a full refund.
 
How will my order be delivered?
Cypress Books uses 2 delivery methods for UK customers to offer the best possible value. For orders weighing 2kg or less, customers can choose between Royal Mail 1st Class, 2nd Class, and Signed For. For orders weighing over 2kg, Cypress Books delivers via Yodel. Yodel deliveries take 1-2 days and are all tracked.
 
For European and worldwide customers Cypress Books delivers orders via Royal Mail Airmail and International Airmail Tracked Services. Delivery times vary according to the specific country and region.
 
As the performance of Royal Mail and Yodel is beyond our control we are unable to guarantee delivery times.
 
What payment methods do you accept?
You can pay for your order with a credit or debit card via Paypal. This is the preferred payment method. Payments will be received instantly, so we can arrange delivery of your goods promptly.
 
Alternatively, you can place your order by email. A staff member at Cypress Books will contact you to confirm the order and arrange for payment. Ordered goods are delivered only after payment has been cleared.
 
How can I be sure my payment is secure?
You make online payments on Paypal's web site, which uses SSL technology to keep your information safe.
 
For more information about Paypal security, please visit Paypal Security Centre.
 
Do you store payment details in your database?
Cypress Books does not store any of your payment information in our database.
 
Payment is made via Paypal, which is one of the most widely used payment service providers. You do not carry out any direct financial transactions with Cypress Books.
 
For more information about Paypal, please visit Paypal's web site.
 
What is your return policy?
Cypress Books regrettably does not accept the return of ordered goods, unless they are damaged when they are received If this is the case, please contact Cypress Books within 14 days of receipt of the goods.
 
What if the goods ordered arrived damaged?
If upon receipt of your order you find some of the goods are damaged, please contact Cypress Books within 14 days of receipt of the goods for prompt replacement.
 
How do you use my personal information?
Your account information is stored in our secured database. The information includes your name, login credentials, contact details, billing and delivery address and records of your past orders.
 
Our website does attempt to store cookies in your computer if your security policy allows it. So when you shop with us next time, your account information can be retrieved to save you time.
 
There is plenty of information about cookies on the internet should you be interested in learning more.
 
 

Visit us
Why not come and browse our books?
We are 20 minutes away from Paddington!
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CypressBooks works with trade and institutional customers.
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Cypress Books

 
 Unit 6, Provident Industrial Estate
 Pump Lane, HAYES, London
 UB3 3NE
 United Kingdom
 
 Tel: 0044 (0)20 8848 0572
 Fax: 0044 (0)20 85611062
 
 Monday to Friday 0900 - 1700
 Closed on UK public holidays
Guanghwa Bookshop
 
 112 Shaftesbury Avenue
 London
 W1D 5EJ
 United Kingdom
 
 Tel: 0044 (0)20 74373737
 

 Monday to Saturday 1030 - 1930
 Sunday 1100 - 1930

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